Review Order Notifications
Check the paid-order alert configuration without creating orders or sending tests.
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Audience: store administrators reviewing configuration; store staff reporting a missing alert.
Commerce sends a staff notification when WooCommerce fires its payment-complete event. This is separate from WooCommerce’s own customer and order emails. Not every order status change is a payment-complete event.
Review The Configuration
- Administrators open UnionWP Commerce → Settings.
- Find the order notification recipients and subject prefix. Confirm the intended recipients with your store’s responsible person.
- Check the order in WooCommerce and whether payment was completed. Use the order’s own history; do not alter its status just to provoke an alert.
- Compare the time and order number with the recipient’s mailbox, spam folder, and any configured mail-delivery records.
An authorized settings change affects future notifications. Keep notification settings separate from website display controls and request-notification recipients.
If An Alert Is Missing
Record the order number, time, visible payment status, and whether another WooCommerce email arrived. Ask the administrator to review delivery configuration. A configured recipient or stored notification marker does not prove inbox delivery. Avoid sharing customer details in a public support request.
Do not create a paid order, trigger a payment, or reset a notification marker simply to follow this guide. A live delivery test needs its own agreed test procedure. See Contact support.